Refund policy

Returns Information
At Tvisa Luxuries, we strive to provide you with the best products and service. If for any reason you're not satisfied with your purchase, our customer service team will be happy to assist you.

Eligibility for Returns
Only products purchased on www.tvisaluxuries.shop can be returned. We accept returns or replacements in case of:

- Product damage during shipping
- Genuine cases (final decision will be taken by us after verifying the product)

Return Procedure
1. Reach out to our customer service team within 3 days of delivery.
2. Provide order details and reason for return.
3. Our team will guide you through the return process.

Refund Policy
Once your returned products are verified, the amount will be refunded within 7 business days.

Phone: +918931809246
Gmail: tvisaluxuries@gmail.com

Shipping
We offer:

- Free shipping on orders above ₹499
- ₹49 shipping charge for orders below ₹499

Delivery Timeline
Your package will reach your doorstep within 3-5 business days after order placement.

Cash On Delivery
No extra charges will be applied on cash-on-delivery orders. We will confirm your order via phone call before processing.

Cancellations
You can cancel your order on the same day by contacting our customer care before shipment. If cancelled in time, we will refund the entire amount, which may take 8-9 business days to reflect in your account.